Welcome to "CCAI Virtual Agent Development in Dialogflow CX for Citizen Developers", the second course in the "Customer Experiences with Contact Center AI" series.
About this Course
We help millions of organizations empower their employees, serve their customers, and build what’s next for their businesses with innovative technology created in—and for—the cloud. Our products are engineered for security, reliability, and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping customers apply our technologies to create success.
- 5 stars58.82%
- 4 stars35.29%
- 3 stars5.88%
TOP REVIEWS FROM VIRTUAL AGENT DEVELOPMENT IN DIALOGFLOW CX FOR CITIZEN DEVS
Really excellent, instructions were clear and there were zero bugs. I feel like I've actually learned the skills I need, and am getting more comfortable with DFCX
Overall this was a solid introduction to DialogFlow CX. The only part that felt lacking was the route group section which I think could impact larger bot design.
Very well-scaled and self-contained course, very good value for money.
Very good - But, I would recommend to add some video tutorials (videos that show how the steps are implemented in the software. Not just a static screenshots video)
About the Customer Experiences with Contact Center AI - Dialogflow CX Specialization
In this series, learn how to design customer conversations using Contact Center Artificial Intelligence (CCAI). You’ll use Dialogflow CX to create virtual agents and test them using the simulator. Learn to add functionality to access data from external systems, making virtual agents conversationally dynamic. You'll be introduced to testing methods, connectivity protocols, APIs, environment management, and compliance measures. Learn best practices for integrating conversational solutions with your existing contact center software and implementing solutions securely and at scale.
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