Chevron Left
Back to Contact Center AI: Conversational Design Fundamentals

Learner Reviews & Feedback for Contact Center AI: Conversational Design Fundamentals by Google Cloud

4.5
stars
124 ratings

About the Course

Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation. This is a beginner course, intended for learners with the following types of roles: • Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. • Citizen developers: Creates new business applications for consumption by others using high level development and runtime environments. • Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API. • Operations specialists: Monitors system operations and troubleshoots problems. Installs, supports, and maintains network and system tools. Prerequisite: To be successful in this course, learners should have completed Google Cloud Product Fundamentals or have equivalent experience....

Top reviews

JB

Aug 9, 2022

Simple language for quick understanding was used in the course. Every topic taught created anticipation for the next one while taking the course.

LM

Jan 8, 2021

Great overview of Dialogflow with hands on exercises.

Filter by:

1 - 25 of 32 Reviews for Contact Center AI: Conversational Design Fundamentals

By Daniel F Q O

Jul 12, 2022

By Maxim T

Jun 15, 2021

By Jimoh M B

Aug 10, 2022

By Pascal U E

Mar 13, 2021

By Federico G F G

Nov 30, 2021

By Lena M

Jan 9, 2021

By Benjamin D

Apr 8, 2021

By Melissa B

Jun 5, 2022

By Lokesh K

Jan 1, 2021

By Manuel A F

Jan 15, 2021

By Tina O

Jun 5, 2022

By Jorge I R P

Dec 7, 2021

By roumon a f

Apr 25, 2021

By Chance M N

Sep 8, 2022

By Sk A

Sep 18, 2022

By Cristhian A C V

Jul 18, 2021

By JUAN C G V

May 26, 2022

By Shaliha S

May 12, 2022

By Giulio P

May 25, 2021

By John W

Jan 21, 2021

By Deleted A

Jan 3, 2021

By Mark B

Sep 17, 2022

By Neha V

Apr 19, 2022

By Albert M

Jul 21, 2022

By Florencia P

May 25, 2021