Chevron Left
Back to Customer Service Fundamentals

Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,166 ratings

About the Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
Filter by:

1 - 25 of 362 Reviews for Customer Service Fundamentals

By Lisa C

Jun 10, 2019

By Mohammed Y

Dec 21, 2018

By Tatiana F

Nov 28, 2018

By said h a

Jan 3, 2019

By Uchenna E

Mar 14, 2019

By Adolfo J G M

Aug 20, 2019

By Edo R

Nov 25, 2018

By Jaison C

Apr 16, 2019

By Shelia A

Apr 28, 2019

By Sachin B

Apr 28, 2019

By Tamara T J

May 4, 2019

By ing. L M

Jan 19, 2019

By Ryan P

Jun 1, 2020

By Thomas k

Aug 12, 2020

By González M M J

May 16, 2020

By Ayan R C

Jan 31, 2020

By Ashley w

May 25, 2019

By Tirthak P

Dec 2, 2018

By Olusegun D O

May 7, 2019

By Raphael D G

Jan 9, 2019

By pilotti

Mar 27, 2019

By Desiola K

Oct 27, 2018

By Abida F

Mar 20, 2019

By raul e m e

Jan 27, 2019

By 이예찬

Mar 15, 2019