This course is part of the Leadership and Negotiation Skills Specialization

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Leadership and Negotiation Skills SpecializationTecnológico de Monterrey

About this Course

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Interpersonal communication is one of the most important management skills: everyday we relate with our bosses, collaborators, customers and colleagues.
Being a good communicator is synonym to being a good leader.

Interpersonal and group communication helps us to create better business environments, and therefore, to have better results.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

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Course 1 of 3 in the

Leadership and Negotiation Skills Specialization

Intermediate Level

Bachelors degree

Approx. 25 hours to complete

English

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What you will learn

Understand the importance of communication in people's lives and thus boost the improvement in our ability to effectively socialize.
Apply communication skills to performance feedback and achieve organizational objectives.
Identify the concept of communication to clarify its importance.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 1 of 3 in the

Leadership and Negotiation Skills Specialization

Intermediate Level

Bachelors degree

Approx. 25 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Instructor

Instructor rating

4.66/5 (11 Ratings)

Carlos Alberto Tena Sánchez

11,997 Learners

2 Courses

Offered by

Tecnológico de Monterrey

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Syllabus - What you will learn from this course

Week1

Week 1

7 hours to complete

Topic 1. Human communication levels

In the first topic of this course, you will study the concept of human communication, its importance in people’s lives, and its application to the environments we move in: family, professional, and social. At the same time, you will learn about communication levels, which allow both the sender and the receiver to identify the level we are communicating in order to establish a connection between both parties.

7 hours to complete

2 videos (Total 16 min), 15 readings, 5 quizzes

2 videos

What is communication?8mInterpersonal communication skills7m

15 readings

General objective and list of topics10mSchedule10mFrequent questions10mEvaluation10mMethodology10mInitial Self-Diagnosis10mIntroduction10mCommunication Elements30mInfographic. Human communication levels30mTo know more10mPDF. Recommendations for clear direct communication30mInfographic. Interpersonal communication skills 30mContextualized situation30mEvaluation of Topic 1. Human communication levels10mInvitation to continue with the next topic10m

5 practice exercises

Initial Self-Diagnosis30mSelf-evaluation. What is communication?30mSelf-evaluation. Interpersonal communication skills30mContextualized situation30mTopic Evaluation 130m

Week2

Week 2

5 hours to complete

Topic 2. Assertive communication

This week will cover information on assertive communication, the ability to communicate with messages that are delivered clearly, firmly, directly, and respectfully. The goal is for you to learn about assertiveness, the first communication skill that is the foundation of dialogue, so you can put it into practice. You will also learn a technique that is easy to use, that you can use immediately to deliver assertive messages.

5 hours to complete

2 videos (Total 13 min), 9 readings, 3 quizzes

2 videos

What is assertiveness?6mPlanning communication6m

9 readings

Introduction10mAssertiveness as a communication skill30mInfographic. Assertive communication30mTo know more10mPDF. The assertive leader30mInfographic. DESC Script for assertive messages30mIndividual practice with peer evaluation description30mEvaluation of Topic 2. Assertive communication10mInvitation to continue with the next topic10m

3 practice exercises

Self-evaluation. What is assertiveness?30mSelf-evaluation. Planning communication30mTopic Evaluation 230m

Week3

Week 3

6 hours to complete

Topic 3. Empathetic listening

6 hours to complete

2 videos (Total 10 min), 9 readings, 5 quizzes

2 videos

Levels of listening: hearing, listening, and empathizing4mSteps for effective listening5m

9 readings

Introduction10mDialogue and empathy as tools to resolve conflicts30mInfographic. Levels of depth in listening30mTo know more10mPDF. Empathy as a tool for active listening30mInfographic. The technique of empathetic listening30mChallenge30mEvaluation of Topic 3. Empathetic listening10mInvitation to continue with the next topic10m

4 practice exercises

Self-evaluation. Levels of listening: hearing, listening, and empathizing30mSelf-evaluation. Steps for effective listening30mChallenge30mTopic Evaluation 330m

Week4

Week 4

7 hours to complete

Topic 4. Performance feedback

During this last week of the course, you’ll learn more about the third interpersonal communication skill: performance feedback. This is a skill that, overall, allows us to respond to messages from other people; and specifically, can be used as a tool to improve performance in sessions to establish goals and evaluate performance. In this way, effective leaders increase their ability to direct, guide, teach, and motivate collaborators by correctly using feedback.

7 hours to complete

2 videos (Total 11 min), 10 readings, 5 quizzes

2 videos

Use and benefits of feedback5mThe GROW Model: steps for conducting a feedback session5m

10 readings

Introduction10mThe feedback cycle30mInfographic. Key feedback actions30mTo know more10mPDF. Frequent errors when giving feedback30mInfographic. The GROW Model30mEvaluation of Topic 4. Performance feedback10mFinal Exam10mFinal Self-Diagnosis10mClosure10m

5 practice exercises

Self-evaluation. Use and benefits of feedback30mSelf-evaluation. The GROW Model: steps for conducting a feedback session30mTopic Evaluation 430mFinal Exam1h 30mFinal Self-Diagnosis30m

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TOP REVIEWS FROM EFFECTIVE COMMUNICATION FOR TODAY’S LEADER

by NWSep 25, 2022

excellent, easy to follow course in the value of communication

View all reviews

About the Leadership and Negotiation Skills Specialization

This Specialized Program is aimed at leaders who are interested in consolidating their negotiation and communication skills, applying communication techniques that improve relationships and favor cooperation between the parties involved.

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

More questions? Visit the Learner Help Center.

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