ITIL® 4 Foundation Test Preparation is designed to introduce learners to the key concepts, terminology, and best practices for creating, and improving the quality of IT services across the IT organization. This class is focused on exam preparation. Through a series of self-paced learning, practice quizzes and exams, students become acquainted with ITIL terminology, and how it applies to the Service Value Lifecycle.
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ITIL 4 Exam Preparation
LearnQuestAbout this Course
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Shareable Certificate
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Approx. 18 hours to complete
English
Subtitles: English
Could your company benefit from training employees on in-demand skills?
Try Coursera for BusinessSkills you will gain
- ITIL 4 Foundation topics
- ITIL Terminogy
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Approx. 18 hours to complete
English
Subtitles: English
Could your company benefit from training employees on in-demand skills?
Try Coursera for Business
Offered by
LearnQuest
LearnQuest is the preferred training partner to the world’s leading companies, organizations, and government agencies. Our team boasts 20+ years of experience designing, developing and delivering a full suite industry-leading technology education classes and training solutions across the globe. Our trainers, equipped with expert industry experience and an unparalleled commitment to quality, facilitate classes that are offered in various delivery formats so our clients can obtain the training they need when and where they need it.
Syllabus - What you will learn from this course
2 hours to complete
Introduction to ITIL 4
In this module, we will define ITIL 4 components, identify exam requirements and describe benefits of ITIL 4.
2 hours to complete
1 video (Total 6 min), 1 reading, 2 quizzes
2 hours to complete
Key Concepts of Service Management
In this module, we will introduce service manage terms, discuss the key concepts of creating value with services, and the key concepts of service relationships.
2 hours to complete
3 videos (Total 20 min), 1 reading, 1 quiz
2 hours to complete
The Four Dimensions of Service Management
This module introduces the Four Dimensions of Service Management, including organizations and people, information and technology, partners and suppliers, and value streams and processes.
2 hours to complete
2 videos (Total 12 min), 1 reading, 2 quizzes
2 hours to complete
The ITIL 4 Service Value System
In this module, we will summarize and review the components within the Service Value System.
2 hours to complete
3 videos (Total 18 min), 1 reading, 2 quizzes
2 hours to complete
The Service Value Chain
This module discusses the six key activities of the Service Value Chain: Plan, Improve, Engage, Design &Transition, Obtain/Build, and Deliver & Support.
2 hours to complete
2 videos (Total 14 min), 1 reading, 2 quizzes
2 hours to complete
ITIL 4 Guiding Principles
This module summaries the seven guiding principles that represent an ethical approach used within organizations when adopting a service-management framework and adapting ITIL guidance to their needs.
2 hours to complete
3 videos (Total 20 min), 1 reading, 2 quizzes
2 hours to complete
ITIL 4 Practices
This module discusses the ITIL practices that are used to meet business and technical objectives. These practices include General Management Practices, Service Management Practices, and Technical Management practices.
2 hours to complete
10 videos (Total 54 min), 1 reading, 1 quiz
1 hour to complete
Course Review
This module provides a summary of the course and tips for taking the ITIL 4 exam.
1 hour to complete
1 video (Total 7 min), 3 readings, 1 quiz
Reviews
- 5 stars76.72%
- 4 stars19.13%
- 3 stars2.93%
- 2 stars0.68%
- 1 star0.51%
TOP REVIEWS FROM ITIL 4 EXAM PREPARATION
by BDJul 11, 2022
Learnt a lot from the course and will review the framework before scheduling the exam.
Thank you.
by SPAug 27, 2022
Great Course Highlights a lot of areas for focus and completing the ITIL 4 Exam and course Material.
by PCJul 25, 2022
It was really a great course delivering foundational knowledge on Service Value Syatem and Four dimension model of ITIL.
by KDJul 18, 2022
This was really helpfull to grab knowledge about ITIL and for my exam preperation.
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