Offered By

Reigniting Employee Engagement

University of Michigan

About this Course

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Welcome to Reigniting Employee Engagement with Professors J. Sanchez-Burks and Cheri Alexander. Engagement at work is tenuous at best. Stress and unhappiness remain elevated resulting in a myriad of challenges that limit the ability for us and others to thrive in our jobs. This course introduces three interactive levers, which can be used to reignite employee engagement. These levers include strategies and tools  for surfacing what others care about, how to increase their confidence and ways to take better control of the comparisons that influence how we make sense of our environment. This course will use interactive tools, videos and animated vignettes to develop a strategic plan for using these levers in your work, and possibly in your personal life. This course aims to help you go forward with positive personal engagement in your lives, teams and organizations. We look forward to this partnership in learning and are excited to  provide you with engaging content and stimulating exercises that will be fun and reflective.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Intermediate Level

Learners may take away more from this course if they have work experience.

Approx. 14 hours to complete

English

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Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Intermediate Level

Learners may take away more from this course if they have work experience.

Approx. 14 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Instructors

Cheri Alexander

Professor, Management and Organizations, Ross School of Business

Management and Organizations, Ross School of Business

90,081 Learners

4 Courses

Jeffrey Sanchez-Burks

William Russell Kelly Professor of Business Administration Professor of Management and Organizations

Stephen M. Ross School of Business

24,788 Learners

2 Courses

Offered by

University of Michigan

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Syllabus - What you will learn from this course

Week1

Week 1

4 hours to complete

Week 1

Welcome to Week 1! In the first week we will share data altering us to gain a deeper understanding of how to reimagine and reignite engagement both in our work and personal lives. The objective is to help you understand this need and equip you with an easy to use framework that can be used to help yourself as well as others (colleagues, coworkers/subordinates) take specific steps to increase engagement. This framework will prepare you to go in the direction that you need to, based on your personal and our professional assessment.

4 hours to complete

10 videos (Total 51 min), 4 readings, 3 quizzes

10 videos

Course Introduction3mCheri Alexander and Jeffrey Sanchez-Burks Introductions1mCourse Learning Objectives2mReturn to Normal3mDiscombobulated, Disengaged, Discontent7m Activity 1: Pre/Post Photos Introduction 3mWhy Reflection? 4mIntroducing the Gear Framework4mMyth vs. Reality of the Bad Boss11mLooking Back on Week 19m

4 readings

Course Syllabus 10mPre-Course Survey 10mContent Notice5mOptional Readings and Resources10m

1 practice exercise

Quiz 120m

Week2

Week 2

4 hours to complete

Week 2

Welcome to Week 2! The goal this week is to understand the first lever of a three lever framework for increasing engagement: "Care". An additional objective is to gain a better appreciation of the challenges applying this first lever and gain practice with overcoming these challenges. We will explore all the possible human caring considerations and help you find what is most important in your caring cadre.

4 hours to complete

13 videos (Total 59 min), 3 readings, 3 quizzes

13 videos

Introducing Gallup7mStrengths and Limitations of Gallup Data1mCare Gear and Predictive Validity3mHuman Case for Engagement5mBiggest Predictor of Engagement: What People Care About3mActivity 3: Caring Collection Introduction 2mThree Reasons to Understand What Others Care About 8mStrategies for Understanding Others4mMore Examples of Boosting Engagement: Call Centers and Bogota2mEngagement in Virtual Collaborations2mStudy the Extremes & Leverage Follow-Up Questions3mActivity 4: Being a Caring Anthropologist Introduction4mHappy Hour: Looking Back on Week 29m

3 readings

More Information about Gallup10mContent Notice5mOptional Readings and Resources10m

1 practice exercise

Quiz 220m

Week3

Week 3

5 hours to complete

Week 3

5 hours to complete

8 videos (Total 36 min), 4 readings, 4 quizzes

8 videos

Three Gears of Engagement: Confidence28sHow Self-Confident Are You?1mConfidence Builders11mActivity 5: Confidence Builders Introduction2m3 Fundamental Motives2mActivity 6: Wise Feedback Introduction5mActivity 7: 4 Part Feedback Introduction 3mLooking Back on Week 39m

4 readings

Take the Confidence Code Quiz 10mTED Talk: The secret to giving great feedback 5mContent Notice5mOptional Readings and Resources10m

1 practice exercise

Quiz 320m

Week4

Week 4

2 hours to complete

Week 4

Welcome to Week 4! The plan for this week is to understand the third lever of our three lever framework for increasing engagement: "Comparisons". You will gain a refined understanding of how social comparisons help us make sense of our world. Moreover, you will learn how the comparisons that we make regarding what we are doing versus what we are getting can become misaligned. Finally, how the comparisons we make between that ratio and the ratio for others fundamentally drives our feelings, thoughts and action.

2 hours to complete

7 videos (Total 23 min), 5 readings, 1 quiz

7 videos

Social Comparison Theory4mIntroduction to the Work of René Girard2mFormula for Social Comparisons1mPerformance Management3mSocial Comparisons in Action3mLooking Back on Week 46mCourse Reflection2m

5 readings

René Girard Explains Mimetic Desire3mContent Notice5mOptional Readings and Resources10mPost-Course Survey10mContinue Learning With Professors Sanchez-Burks and Alexander10m

1 practice exercise

Quiz 420m

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I purchase the Certificate?
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

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Reigniting Employee Engagement

Reigniting Employee Engagement

About this Course