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Learner Reviews & Feedback for Sales and CRM Overview by Salesforce

4.6
stars
562 ratings

About the Course

This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth. This course is the first step in your learning journey with Salesforce. It will provide you with the foundation you need to go into depth with more advanced Salesforce tools taught later in the certificate, and ultimately launch your new career. Please note that if you already have background knowledge in sales and CRM, or if you want to dive immediately into content that goes into more depth with Salesforce, it is recommended that you start with Course 2 in this certificate: Lead Management in Salesforce....

Top reviews

HS

Sep 3, 2022

Very Interactive course, guides you at every point and thus helps in better learning experience. The assignments also help to refresh the course and also tests the application of learning to the full.

EA

Mar 6, 2023

This course provokes thoughts and critical thinking in Customer Relationship Management using Salesforce - sales and service cloud (Software as a Service).

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1 - 25 of 139 Reviews for Sales and CRM Overview

By Khadiza S

Oct 27, 2021

If anyone interested in learning about Salesforce and doesn't know how to start or where to go, I must tell you that this is the perfect course which would give you a great experience to enter in Salesforce ecosystem. If anyone want to get Salesforce Administrator Certificate, I would highly recommend to complete this course first. This course's fourth week is all about Salesforce platform.

By Timothy S

Feb 18, 2022

Very well prepared and informative; touches on the many aspects at work behind the scenes of sales and marketing, defines and organizes the working parts, gives a healthy dose of "sales speak" and shows how incomplete customer data and perfoming redundant tasks interfere with success (and demonstrates a software service that can help make things right)

By Ihab J

Feb 22, 2022

It was great learning and I recommend this course to every beginner who is willing to start his journey in sales

By SAYANDEEP B

Jul 1, 2021

I did not receive my Course Completion certificate despite compeleting all the modules (including trailhead badges ) still it is not showing completed

By LoveNut M

Jun 13, 2021

Wow! The past 4 weeks have been amazing. Such insightful and reflective lessons throughout the course. I found the basic ins and outs of the entire sales process to be interesting along with the Salesforce and trailhead. Yeah, surely going to look out for the professional certificate.

By Taher E O

Jun 1, 2021

I really liked this course , especially the program and the partnership with Trailblaze , i wish other specializations were like this one

By Maziar B

Feb 7, 2023

The whole course could've been a 10 minute video with a link to Trailhead!

By Nasreen Q

Jul 9, 2021

Reading material and videos were easy to understand especially for beinngers. Resume help sections were helpful additon. I would recommend a troubleshoot page that informs students that their browser may cause an issue instead if having to go to discussions and look through a thread.

By Mizanur R

Feb 10, 2023

An excellent overview of Salesforce CRM as a refresh course. The course content is precise and concise. The course requires more reading than listening, lab practice and complete several sections of Salesforce trailblazer. Quiz rests are great and some are challenging.

By Anita N

Feb 17, 2023

Easy to follow/understand. Basic knowledge that I really needed to have on CRM, databases, difference between Salesforce and Sales Cloud and other Salesforce products. Smooth introduction to Trailhead, short, but valuable videos content wise.

By Pamela R

Dec 9, 2021

Great introductory course that really helps you understand the fundamentals of sales teams and how they fit into the CRM tool Salesforce. The big picture has been helpful along with a quick intro of how to use Salesforce training programs.

By Alyce N

Sep 11, 2021

I didn't know much about Salesforce before joining this course and have to admit I was a bit intimidated. This course melted those fears and made me excited to delve deeper into the intricacies of Salesforce.

By HARPREET S S

Sep 4, 2022

Very Interactive course, guides you at every point and thus helps in better learning experience. The assignments also help to refresh the course and also tests the application of learning to the full.

By Emmanuel A

Mar 7, 2023

This course provokes thoughts and critical thinking in Customer Relationship Management using Salesforce - sales and service cloud (Software as a Service).

By Dr. G S

Dec 11, 2021

It was a great introduction. The reading was very good and assisted in the learning experience. The trailhead start was inspiring to do more.

By Dalton E

Dec 17, 2022

Awesome introduction to CRM and sales! Not exactly what I imagined this course would cover but not in a negative way. Thanks!

By Megan M

Feb 10, 2022

I enjoyed the experiential learnign that took place in Week 4. It solidified the ideas and material from the other weeks.

By Brian M

Dec 16, 2021

Great course, starts with basics of sales and finishes with intro to Salesforce and CRM, can't wait to dive deeper!

By Richard J T

Jun 14, 2021

This course enabled me to know more about the CRM and to discover that it can also be useful in financial service.

By Ferdinand E I

Jan 19, 2022

This is very good course for anyone who wishes to go into sales. The materials in this course are top notch.

By Roaa F

Mar 1, 2023

really enjoyed the way information was presented. Clear instructions, supported guided training. T hank you

By Avula B

Jul 5, 2022

Great to learn under Antony Jones our pathstream instructor.It was good experience with Salesforce and CRM

By Holly R

Jun 29, 2022

This course was much more detailed then i thought, I learned so much, and look forward to the next phase.

By Anabelle G

Jun 24, 2022

Very well explained, guided and crystal clear to start and get excited with the Salesforce knowledge

By Thiago G

Jul 7, 2022

Amazing content with pactice and questions who have sense. I loved! Passionated by SalesForce! ☁💙