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Learner Reviews & Feedback for Technical Support Case Studies and Capstone by IBM Skills Network

24 ratings

About the Course

This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations. The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting various issues. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing. You’ll also demonstrate your understanding of escalation, levels of support, ticketing systems, and other support tools and systems. And along the way, you’ll show what you’ve learned about the essential communication and customer service skills for effective technical support. By the end of the course, you will better understand how to use your technical support skills in everyday professional settings. You’ll also be prepared to take the CompTIA ITF+ exam for certification....

Top reviews


Oct 28, 2022

For me, this was a short course. I have completed all the previous courses and I am confident that I will be landing a great job using the specialization knowledge.


Aug 26, 2022

This major has helped me develop my professional skills as an IT support specialist. Thank you Coursera, thank you IBM

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