Chloe has two clients who are both starting their first jobs this week. Jacqueline will be a customer service rep at a software company, and Arad will be working in the warehouse of a big box store. Chloe is put in a lot of work to help them both get to this point. Now she wants to make sure they each have a positive start to their work experience. In this video, you will describe how to help newly hired clients have a successful first day at work. A first day at a job is all about first impressions, the impression the new employee makes on their colleagues, and the impression that the new employee forms of the company and workplace. Here are three ways you can help clients make a great first impression and start things off well. Prepare, be friendly, and be motivated. First, make sure your client is prepared. They may receive an E-mail or phone call from the company before their first day with information on what to bring or prepare. Check that they're ready for the moment they're asked to provide these things on the first day. Let them know this material might be part of an orientation and explain who may be leading it and what the client might experience. Also, emphasize the importance of dress to your client. If they received any communication from the company about dress code or guidelines, be sure they follow those. If not, in an office setting, they should wear business, professional, or casual. In a blue color setting, they should wear workwear. Considering that they might be given a tour of the building to visit other departments, and thus spend a considerable amount of time walking or standing, wearing comfortable shoes is a good idea. There's a good chance that a lot of information will be thrown at your client, including how to get around, names and roles of other employees, processes to follow, and equipment or systems to use. Encourage your client to either have a pen and paper with them or if they're allowed to use it, their phone, in order to take notes on information they'll need to know later. Next, encourage your client to be friendly. Let them know that a big part of achieving success with their new employer will be built upon the relationships they form. Coach them to talk to people they are either introduced to or cross paths with, to smile, and to make eye contact. Also, it's likely that they will be introducing themselves at least a couple of times, and maybe more, to individuals or an entire group. Your client may want to prepare a brief speech of sorts to make these moments easier and to contribute to the positive impression they want to make. Help your client prepare an elevator pitch with these four parts, introducing themselves, giving a summary of what they do, explaining what they want, and finishing with a call to action. Jacqueline decides on the following elevator pitch. Hi, my name is Jacqueline, your newest customer service representative. I have one year of experience supporting IT products. I'm good at taking ownership, troubleshooting issues, and offering the customer a solution. However, I cannot solve complex issues all by myself, which is why I need your expertise. Could we set up a time to discuss upcoming training opportunities? Clients can demonstrate that they are friendly new face by being considerate and polite and by maintaining a positive, upbeat attitude. Encourage clients to avoid making any negative comments on their first day. If they encounter an issue that continues beyond their first day, let them know you'll help them address it. Finally, coach your client to be motivated on day one. This starts with arriving early. Coach your client to plan their entire trip ahead of time. They should plan the drive and parking time, or public transportation route and time to get inside, all the way up to the time it will take to walk to their desk. They should plan such that they can be at their desk 15 minutes early. Practicing their commute to decide on the best route and departure time might be worthwhile. Advise your client to mute or turn off their cell phone when they get to work. This will help them stay focused on the important information they're receiving and show others that they take their new job seriously. This focus will be also shown if your client avoids bringing up any personal priorities on day one, like asking for time off or mentioning issues at home. Let them know that you or others can help them with matters like this, but that their first day isn't the time to bring them up. Also, recommend that they learn important locations in their building. They might be quickly shown where the break room or supply room are on a tour. But they should make a point later to find those destinations on their own. By following these steps, Chloe was able to help both Jacqueline and Arad have a positive start to their work experience. You can't control the impression your client forms of their new employer, but you can help them make a great first impression on those around them by being prepared, friendly, and motivated. Now when a client is getting ready to start a new job, you are ready to help them start it off with a successful first day. The content in this course is based in part on information from tips for your first day of work from indeed.com.
