Simulation of Call Centre Operations Using R Simmer

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In this Guided Project, you will:
2 hours
No download needed
Split-screen video
Desktop only

Introduction To Call Centre Simulation Process Create Statistical Variables Required For Simulation Define Trajectories for Call Centre Departments Define Teams, Resources & Arrivals of Calls Run Call Centre Simulation & Store Results Plot Charts & Interpret Simulation Results

Skills you will develop

  • Discrete Event Simulation

  • Process Analysis

  • Simulation

  • R Programming

  • Data Analysis

Learn step-by-step

In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:

How Guided Projects work

Your workspace is a cloud desktop right in your browser, no download required

In a split-screen video, your instructor guides you step-by-step

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