About this Course

Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Beginner Level

At least three to five years of work experience and graduate degrees in business and psychology is recommended.

Approx. 7 hours to complete
English

Skills you will gain

  • 4. Understand the importance of selfless independence
  • 3. Learn why not all experts are capable of becoming trusted advisors
  • 2. Understand how a professional relationship is enhanced by a personal client relationship
  • 1. Understand how to be a deep generalist
  • 5. Understand why listening rather than telling is ultimately what matters for becoming a trusted advisor.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Beginner Level

At least three to five years of work experience and graduate degrees in business and psychology is recommended.

Approx. 7 hours to complete
English

Offered by

Placeholder

University System of Georgia

Syllabus - What you will learn from this course

Week
1
Week 1
3 hours to complete

How to Become a Trusted Advisor

3 hours to complete
20 videos (Total 63 min), 4 readings, 2 quizzes
Week
2
Week 2
4 hours to complete

How Companies Gain Competitive Advantage Through Customer Loyalty

4 hours to complete
18 videos (Total 69 min), 1 reading, 3 quizzes

About the Customer Centricity with Professor Jagdish Sheth Specialization

Customer Centricity with Professor Jagdish Sheth

Frequently Asked Questions

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