Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
About this Course
Skills you will gain
- 5 stars61.37%
- 4 stars25.53%
- 3 stars8.15%
- 2 stars2.89%
- 1 star2.03%
TOP REVIEWS FROM CONFLICT RESOLUTION SKILLS
Great content and real world examples. Definitely a must take class for anyone interested in solving problems effectively.
Great course because it has provides excellent background and all ways that have to be used while using Conflict Resolution Skills to resolve a conflict.
This was a great course on Conflict Resolution. I really feel like it is beneficial for anyone in the work place and especially supervisors.
Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.
About the Conflict Management Specialization
Frequently Asked Questions
When will I have access to the lectures and assignments?
What will I get if I subscribe to this Specialization?
Is financial aid available?
More questions? Visit the Learner Help Center.