This course is part of the International Business Essentials Specialization

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873 ratings

David James

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International Business Essentials SpecializationUniversity of London

About this Course

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This course provides insight into the key professional skills needed by managers at all levels of an organisation. You’ll learn key skills such as how to make a positive first impression; how to become a role model at work; effective time and resource management; and networking.
This course forms part of a specialisation from the University of London designed to help you develop and build the essential business, academic, and cultural skills necessary to succeed in international business, or in further study. 

If completed successfully, your certificate from this specialisation can also be used as part of the application process for the University of London Global MBA programme, particularly for early career applicants. If you would like more information about the Global MBA, please visit https://mba.london.ac.uk/.

This course is endorsed by CMI

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Course 1 of 6 in the

International Business Essentials Specialization

Approx. 20 hours to complete

English

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Skills you will gain

Delegation
Personal Branding
Leadership
Management

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 1 of 6 in the

International Business Essentials Specialization

Approx. 20 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Instructor

Instructor rating

4.84/5 (128 Ratings)

David James

Founder and Director, DJ Learning Ltd

University of London

46,530 Learners

2 Courses

Offered by

University of London

The University of London is a federal University which includes 17 world leading Colleges. With extensive experience in distance learning since 1858, University of London has enriched the lives of thousands of students, delivering high quality degrees across the globe. Today, University of London is a global leader in flexible study, offering degree programmes to over 45,000 students in over 190 countries, delivering world-leading research across the world. To find out more about University of London, visit www.london.ac.uk

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Syllabus - What you will learn from this course

Content Rating96%(7,364 ratings)

Week

Week 1

7 hours to complete

Creating A Positive First Impression

7 hours to complete

16 videos (Total 163 min), 18 readings, 1 quiz

16 videos

Introduction to the Course and Week 13m

Creating A Positive First Impression7m

Interview with Claire Taylor | Making A Positive First Impression16m

Cialdini's Six Principles of Influence5m

Key Concept and Case Study: Interview with Oliver James | How to Build Effective Relationships15m

Interview with Michael Davis | Building Effective Relationships18m

Interview with Claire Taylor | Collaborative Relationships26m

Gary Yukl | Building Expert Power10m

Mendelow's Stakeholder Matrix4m

Verbal and non-verbal communication6m

Choosing an appropriate communication channel9m

Key Concept: The 7Cs of Communication2m

Case Study: Interview with Oliver James | Applications of the 7Cs of Communication9m

Communication across cultures |Interview with Andrew Harding14m

Global Communication | Paul Taylor10m

Week 1 Summary3m

18 readings

Ted Talk | Your Body Language Shapes Who You Are10m

A Second Chance to Make the Right Impression10m

Mendelow's Stakeholder Matrix10m

CMI Checklist | Stakeholder Analysis and Management10m

CMI Checklist | Developing Trust10m

Five Questions to Identify Key Stakeholders10m

How To Improve Your Stakeholder Relationships10m

Building Expert Power10m

Albert Mehrabian10m

Understanding Non-Verbal Communication10m

The 7 Cs of Communication10m

Communicating Across Cultures10m

Communicating in the Virtual Workplace10m

Geert Hofstede10m

Becoming A Role Model In The Workplace

3 hours to complete

6 videos (Total 57 min), 7 readings, 1 quiz

6 videos

Week 2 Introduction4m

Interview with Oliver James | Becoming A Role Model In The Workplace20m

Managerial Role Models | Interview with Andrew Harding12m

Managerial Role Models | Interview with Paul Taylor8m

Aligning behaviour with organisational expectations8m

Week 2 Summary2m

7 readings

The Seven Traits of a Role Model10m

How Women (and Men) Can Find Role Models When None Are Obvious10m

Professional Development Is Key To Advancing Your Career10m

Managing Your Career Like A Business10m

Ken Blanchard | Create A High-Performance, Values-Aligned Culture10m

Stonewall | Role Models10m

Women Rising | The Unseen Barriers10m

Week

Week 3

5 hours to complete

Effective Time and Resource Management

5 hours to complete

13 videos (Total 151 min), 10 readings, 1 quiz

13 videos

Week 3 Introduction4m

Interview with Mary Stiasny | Efficiency15m

Interview with Jan Cameron | Prioritisation8m

Boddy and Buchanan5m

Case Study: Interview with Stephen Hobbs | Key Stakeholders14m

Interview with Mary Stiasny | Stakeholders18m

Interview with Claire Taylor | Stakeholders15m

Interview with Graham Chase | Stakeholders11m

Case Study: Interview with Michael Davis | Stakeholder Management10m

Stakeholder Management | Interview with Paul Taylor12m

Interview with Mary Stiasny | Delegation10m

Interview with Graham Chase | Delegation18m

Week 3 Summary4m

10 readings

Remote Working | A Mixed Blessing?10m

How To Defeat Procrastination10m

Urgent vs Important10m

Murphy's Ten Laws of Time Management10m

Managing Your Time Effectively10m

MoSCoW Prioritisation10m

Building collaborative relationships in four directions10m

Successful Delegation10m

Empowerment10m

Networking

5 hours to complete

13 videos (Total 143 min), 10 readings, 1 quiz

13 videos

Week 4 Introduction4m

Key Concept: Networking11m

Case Study: Interview with Valentina Lorenzon | Key Skills in Networking9m

Interview with Claire Taylor | Networking | Part 115m

Interview with Claire Taylor | Networking | Part 211m

Interview with Mary Stiasny | Networking13m

Networking | Interview with Andrew Harding12m

Networking and social media23m

Key Concept: An Understanding of your Personal Brand1m

Case Study: An Understanding of your Personal Brand9m

Interview with Claire Taylor | Personal Brand13m

Case Study: Interview with Valentina Lorenzon | Personal Brand10m

Summary of Week 4 and the Course5m

10 readings

Networking Planning and Preparations10m

Networking Questions10m

CMI Checklist | Networking10m

3 Ways to Give More and Be More Proactive At A Networking Event10m

6 Ways to Convince Your Boss That Business Travel Is Important10m

Susan Cain | Networking for Introverts10m

Learn To Love Networking10m

Reviews

4.7

225 reviews

5 stars
78.23%
4 stars
16.60%
3 stars
3.20%
2 stars
0.57%
1 star
1.37%

TOP REVIEWS FROM PROFESSIONAL SKILLS FOR INTERNATIONAL BUSINESS

by DGAug 18, 2019

Very helpful for developing interpersonal and self-management skills in the context of international business. The interviews are very helpful in gaining insights from experienced personalities.

by SAJan 30, 2021

A great learning experience to boost your professional expertise from managing stakeholders to managing change and have international level professional skills.

by KBAug 20, 2017

This course helped me to act more like a leader and I immediately saw results, as my manager entrusted me with more responsibility.

by AZDec 6, 2019

This course is great and I am great that I finished this course.

Thanks Coursera for such a great online study plate-form.

View all reviews

About the International Business Essentials Specialization

This specialisation from the University of London is designed to help you develop and build the essential business, academic, and cultural skills necessary to succeed in further study and in international business.

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

More questions? Visit the Learner Help Center.

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Professional Skills for International Business

About this Course

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