Service level indicators (SLIs) and service level objectives (SLOs) are fundamental tools for measuring and managing reliability. In this course, students learn approaches for devising appropriate SLIs and SLOs and managing reliability through the use of an error budget.
Offered By
Site Reliability Engineering: Measuring and Managing Reliability
Google CloudAbout this Course
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Flexible deadlines
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Shareable Certificate
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100% online
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Intermediate Level
Approx. 14 hours to complete
English
Subtitles: English, Spanish
Could your company benefit from training employees on in-demand skills?
Try Coursera for BusinessWhat you will learn
How to make systems reliable
Quantifying risks to and consequences of SLOs
Understanding SLIs, SLOs and SLAs
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Intermediate Level
Approx. 14 hours to complete
English
Subtitles: English, Spanish
Could your company benefit from training employees on in-demand skills?
Try Coursera for Business
Offered by
Google Cloud
We help millions of organizations empower their employees, serve their customers, and build what’s next for their businesses with innovative technology created in—and for—the cloud. Our products are engineered for security, reliability, and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping customers apply our technologies to create success.
Syllabus - What you will learn from this course
28 minutes to complete
Introduction to SRE
This module is intended to bring you up to speed on the concepts underpinning SRE, CRE, and SLOs. If you're already familiar with these concepts, you may still find new information and perspectives in this module, but it is not necessary to complete it.
28 minutes to complete
11 videos (Total 27 min)
1 hour to complete
Targeting Reliability
In this module we’re going to talk about how you measure the desired reliability of a service. We will address what to consider when setting SLOs for your application within your organization. We'll look at the three principles we use to measure the desired reliability of a service: figuring out what you want to promise and to whom, figuring out the metrics you care about that make your service reliability “good", and finally, deciding how much reliability is good enough.
1 hour to complete
7 videos (Total 14 min)
1 hour to complete
Operating for Reliability
In this module, we’ll start by introducing a mechanism for quantifying unreliability using something called an error budget. We'll show how error budgets help you decide when to focus on making a service more reliable. And then we'll learn about some of the engineering and operational improvements that can help you do that.
1 hour to complete
7 videos (Total 19 min)
2 hours to complete
Choosing a Good SLI
In this module we will start off by taking a look at some characteristics of monitoring metrics that can make them useful as SLIs and contrast these against other metrics that are less useful. Because the choice of where to measure an SLI is a key variable, we'll cover the five main ways you can measure an SLI and compare their pros and cons.
2 hours to complete
14 videos (Total 41 min)
4 hours to complete
Developing SLOs and SLIs
In this module, we'll start off with an overview of our four step process for developing SLOs and SLIs for a user journey. We'll introduce the fictional company that created our example mobile game, the infrastructure that we'll be working with, and the simple user journey we'll be applying the four step process to.
4 hours to complete
7 videos (Total 18 min)
4 hours to complete
Quantifying Risks to SLOs
In this module we'll be taking a critical look at the availability risks for our example service. We want to answer the question: "are our SLO targets and error budgets realistic?"
4 hours to complete
4 videos (Total 20 min)
1 hour to complete
Consequences of SLO Misses
In this module, we'll cover best practices for documenting your SLOs, the rationale behind a formal error budget policy and how best to create one and finally, we'll look at an example error budget policy in order to understand the trade-offs and incentives that play out during negotiations when trying to write an error budget policy.
1 hour to complete
9 videos (Total 21 min)
Reviews
- 5 stars69.50%
- 4 stars20.58%
- 3 stars5.46%
- 2 stars2.41%
- 1 star2.03%
TOP REVIEWS FROM SITE RELIABILITY ENGINEERING: MEASURING AND MANAGING RELIABILITY
by ARApr 18, 2021
very good, assignments make you to think to your real work. not like other course just to teach you theoretical part. Also grading structure is very well organized and evaluated by 4 peers.
by DEJul 25, 2022
Good course, interesting basic information on how to start the SRE journey. Easy enough, the main issue is the peer-reviewed exercices that brings randomness on evaluating your understanding.
by KSAug 8, 2020
Very good Course work in a short span.. Very informational and provide thorough knowledge based on real world examples and assignments are reflective of real world scenarios is a boost
by DSSep 27, 2020
Excellent course on SRE principles. Peer reviews are awkward due to lack of metric information, but they content attempts to re-enforce the principles and provide practical experience to the learner
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