About this Course

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Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Intermediate Level

You should have IT and Tech Support fundamental skills which you can develop from taking the previous 6 courses in this IBM Professional Certificate.

Approx. 8 hours to complete
English

What you will learn

  • Articulate processes and information related to IT fundamentals in the context of providing technical support. 

  • Demonstrate systematic and effective troubleshooting and problem-solving skills. 

  • Use diagnostic tools and tracking systems to solve and log customer issues. 

  • Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills. 

Skills you will gain

  • Networking Setup
  • Software Configuration
  • Technical Support
  • Troubleshooting
  • Helpdesk Ticketing Systems
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Intermediate Level

You should have IT and Tech Support fundamental skills which you can develop from taking the previous 6 courses in this IBM Professional Certificate.

Approx. 8 hours to complete
English

Instructor

Offered by

Placeholder

IBM Skills Network

Syllabus - What you will learn from this course

Week
1

Week 1

1 hour to complete

Hardware and Operating Systems 

1 hour to complete
1 video (Total 4 min), 1 reading, 4 quizzes
Week
2

Week 2

1 hour to complete

Software, Programming and Databases 

1 hour to complete
Week
3

Week 3

1 hour to complete

 Networking and Storage 

1 hour to complete
Week
4

Week 4

1 hour to complete

Cybersecurity 

1 hour to complete

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About the IBM Technical Support Professional Certificate

IBM Technical Support

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