Now more than ever, corporations are investing heavily in IT. The quality of these investments affect the daily work of millions, yet it’s not uncommon to see industry surveys where the failure rates for IT projects is over 50%. It’s possible to do better and it’s possible to do so consistently. In this two-week course, we’ll step through major challenges within corporate IT and how to address them with the disciplined use of design thinking, Lean Startup, and agile as a team framework.
This course is part of the Leading the Modern Day Business Specialization
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Leading the Modern Day Business SpecializationUniversity of VirginiaAbout this Course
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Course 4 of 4 in the
Beginner Level
Approx. 3 hours to complete
English
Subtitles: Arabic, French, Portuguese (European), Italian, Vietnamese, German, Russian, English, Spanish, Hungarian
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Course 4 of 4 in the
Beginner Level
Approx. 3 hours to complete
English
Subtitles: Arabic, French, Portuguese (European), Italian, Vietnamese, German, Russian, English, Spanish, Hungarian
Offered by
University of Virginia
A premier institution of higher education, The University of Virginia offers outstanding academics, world-class faculty, and an inspiring, supportive environment. Founded by Thomas Jefferson in 1819, the University is guided by his vision of discovery, innovation, and development of the full potential of students from all walks of life. Through these courses, global learners have an opportunity to study with renowned scholars and thought leaders.
Syllabus - What you will learn from this course
2 hours to complete
How do you define a customer-centric strategy you can actually execute?
To do strategic IT, you’ve got to have a strategy! Ideally, you need one that’s easy to understand and use as a clear basis for action. That’s what you’ll learn this week.
2 hours to complete
10 videos (Total 61 min), 1 reading, 1 quiz
1 hour to complete
How do you prototype IT solutions people want to use?
You’ve learned that being more intentional and acquiring and actionable understanding not just of what users say but of what they do is key to delivering successful IT. Now you’re going to learn more detail on how to iteratively prototype and test solutions to make sure not just that they don’t break, but that they deliver superior outcomes.
1 hour to complete
7 videos (Total 33 min)
Reviews
- 5 stars71.02%
- 4 stars20.77%
- 3 stars6.03%
- 2 stars1.17%
- 1 star1%
TOP REVIEWS FROM CUSTOMER-CENTRIC IT STRATEGY
by AJSep 1, 2020
I would be much grateful to Sir Cowan for all of his endeavours in making this course a success.
by RJun 29, 2021
The examples presented in the course were really helpful in understanding what goes into developing a customer centric IT strategy.
by AAJun 15, 2019
very helpful course, I encourage every one who interested in IT strategy to take it.
by ACMay 6, 2020
Could have been slower and had more hands-on experience. Very quick to go through parts of the content and assume learners are picking it all up easily.
About the Leading the Modern Day Business Specialization
The modern day business is a dynamic enterprise, and leading it now needs a conglomerate of essential skills, ranging from design thinking and digital transformation, to product management and IT.
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