544 ratings
9,919 already enrolled
Create a Google Form, as well as add and edit questions in the survey.
Send your form to recipients, and temporarily pause or stop collecting responses when the need arises.
Analyze responses in Google Forms.
Showcase this hands-on experience in an interview
By the end of this project, you will create and execute a customer satisfaction survey using Google Forms, and then analyze the form responses. Creating your survey will depend on what your company wants to analyze. Are customers satisfied with the products offered? Or, are customers satisfied with the services offered? You have the option of deciding the specifics of the survey based on your company’s needs. In this course, you will create a survey to determine if customers are satisfied with the services of an appliance repair company. Once you have created and collected your survey responses, you will analyze the results using graphs provided by the Google form. Graphs are a great visual tool that allows you to quickly see different trends occurring within your business, instead of having to shuffle through pages of a report. In this project, your graph will visually show you customer satisfaction ratings. Creating a survey gives you the ability to review customer feedback, and allows you to more accurately adjust your business practices to fit the needs of your customers. Doing so will help your company improve products and/or services for increased customer satisfaction, and in the long run, increase your business’s bottom line. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
This course is for someone who is new to Google Sheets but has a desire to compile data for analysis and tracking.
Analyze
Survey
Customer Satisfaction
Google Forms
Graphs
In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:
Your workspace is a cloud desktop right in your browser, no download required
In a split-screen video, your instructor guides you step-by-step
by CA
Aug 14, 2020This course has really enlightened me on how to use Google forms. Thanks allot to instructor
by A
May 18, 2020This course very efficiently taught me on how to create a google form.
by SS
May 26, 2020I'II give 5/5 because , this is very beneficial course for me
by RB
May 26, 2020This is a good beginner course on creating a google survey for customer feedback. This saves time having to figure out all the functions and how-tos yourself. I recommend this project.
Because your workspace contains a cloud desktop that is sized for a laptop or desktop computer, Guided Projects are not available on your mobile device.
Guided Project instructors are subject matter experts who have experience in the skill, tool or domain of their project and are passionate about sharing their knowledge to impact millions of learners around the world.
You can download and keep any of your created files from the Guided Project. To do so, you can use the “File Browser” feature while you are accessing your cloud desktop.
At the top of the page, you can press on the experience level for this Guided Project to view any knowledge prerequisites. For every level of Guided Project, your instructor will walk you through step-by-step.
Yes, everything you need to complete your Guided Project will be available in a cloud desktop that is available in your browser.
You'll learn by doing through completing tasks in a split-screen environment directly in your browser. On the left side of the screen, you'll complete the task in your workspace. On the right side of the screen, you'll watch an instructor walk you through the project, step-by-step.
More questions? Visit the Learner Help Center.
