What Is IT Service Management?
September 30, 2024
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Information Technology . Become a better manager of information technology to address business problems
Instructors: Soumya Sen
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Beginner level
No prior experience or courses in Information Systems required, but learners are expected to think carefully about conceptual and practical issues.
(1,309 reviews)
Recommended experience
Beginner level
No prior experience or courses in Information Systems required, but learners are expected to think carefully about conceptual and practical issues.
Utilize conceptual frameworks to align IT investments with business strategy
Specify business requirements as information system specifications
Assess the fit between business requirements and enterprise systems features
Evaluate technological alternatives for developing the IT infrastructure for the organization
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This specialization provides a robust introduction to the key principles and practices of Information Systems Management.
The first course describes how Information Systems address business problems. This takes the form of an IT alignment model that describes how Information Systems provide capabilities that enable or support organizational strategy. This component also includes an economic analysis of the Information System.
The second course in the specialization entails the practice of modeling information systems. The goal of this course is to describe the Information System defined in the first course, so that the Information System can be developed.
The third course provides an overview of the capabilities of modern enterprise systems. The goal of this course is to understand the capabilities of enterprise systems, so that the firm can decide if the requirement identified in the second course can be met by an enterprise system. Managerial aspects related to the selection and implementation of enterprise systems will also be discussed.
The fourth course in the specialization describes the IT infrastructure choices available to a modern enterprise and the tradeoffs associated with each alternative. Any large Information System implementation is a significant organizational change initiative that requires careful stewardship.
All the courses will deal with the issue of change management and discuss strategies and approaches for achieving a successful implementation.
Applied Learning Project
The course projects will enable a student to take a business problem, conceptualize an IT solution, define the specifications of the IT system, and evaluate enterprise system options or develop a custom solution, to address the business problem. In this way, the projects will provide a practical manifestation of the key learning outcomes by enabling a student to apply the core lessons from the four courses to solve a business problem.
Discover how to align IT investment decisions with the goals and strategies of the organization.
Evaluate individual IT investments and learn how to incorporate risk into IT investment decisions.
Evaluate a portfolio of IT investments and learn how to charge users for IT investments.
Learn different levers firms can use to increase adoption of IT innovation and how IT systems may require different strategies for implementation.
Learn about the standard models of systems development: the Systems Development Lifecycle (SDLC).
Learn how to read and create specific deliverables that business systems analysts prepare during the SDLC.
Learn (more) about Enterprise Systems/Enterprise Resource Planning Systems (ERPs).
Understand why ERPs are useful to companies.
Develop an appreciate of the managerial aspects related to the selection and implementation of ERPs.
Learn practical knowledge that would help to address real world business problems associated with ERP usage and implementation.
Learn about issues in cloud computing and various realizations of service-oriented computing.
Discover the range of mobile technologies available to modern enterprises and how these can be used to create innovative business models.
Become aware of cyber security threats that organizations need to be aware of and learn about various defense mechanisms.
Explore the innovation that emerging technologies like Blockchains can bring about.
The University of Minnesota is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation’s most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.
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This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.
If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.
Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate, or you can audit it to view the course materials for free. When you subscribe to a course that is part of a Specialization, you’re automatically subscribed to the full Specialization. Visit your learner dashboard to track your progress.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. If you only want to read and view the course content, you can audit the course for free. If you cannot afford the fee, you can apply for financial aid.
This Specialization doesn't carry university credit, but some universities may choose to accept Specialization Certificates for credit. Check with your institution to learn more.